Refund policy
This Return & Refund Policy explains the requirements and procedures for returning items and requesting refunds from Elltao. Please review this policy before making a purchase.
Return Window
You may request a return within 30 days of receiving your order. Contact Elltao within this 30-day period to begin the return process.
Returned items must be in their original condition, unworn, unwashed, unaltered, and undamaged after delivery. Original tags and packaging must be included with returned items.
Items that do not meet these return requirements are not eligible for return or refund, except where applicable law requires otherwise.
How to Request a Return
Contact Elltao before sending any item back. Include your order number, the item you wish to return, and the reason for your request.
We will review your request. If approved, we will provide return authorization and instructions, including the return address. Do not send items back before receiving return instructions from Elltao.
Return Shipping Costs
For returns due to personal preference, including choosing the wrong size or no longer wanting an item, the customer is responsible for the return shipping cost.
If an item arrives damaged, defective, or incorrect, contact Elltao before returning it. We will review the issue and, when we confirm that it resulted from our error or responsibility, provide appropriate return instructions and arrangements.
Restocking Fees
Elltao does not charge restocking fees for approved returns.
Refund Eligibility and Processing
After we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be credited back to the original payment method within 1–3 days, unless otherwise required by applicable law or as otherwise agreed upon with you.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. The time required for the funds to appear depends on the provider.
Damaged, Defective, or Incorrect Items
Inspect your order upon delivery. If you receive an item that is damaged, defective, or different from the item you ordered, contact Elltao as soon as possible.
Provide your order number, a description of the issue, and clear photos of the item and the problem to help us review your request. We will review the information and provide instructions for resolving the issue.
Order Cancellations
To request an order cancellation, contact Elltao as soon as possible and provide your order number. We cannot guarantee cancellation after an order has entered processing or has been shipped.
If an order cannot be cancelled, you may request a return after delivery in accordance with this policy and applicable law.
Contact Us
For return or refund questions, contact Elltao using the information below.
Store Name
Elltao
Website
https://www.elltao.com
Email
hello@elltao.com
Phone
+1 805-966-9078
Business Address
904 N Milpas St, Santa Barbara, CA 93103, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM ET
Last Updated
October 11, 2026
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